Delivery, Warranty and Refund Policy
Delivery speed, warranty cover and refund eligibility, on one page, in the order you will actually need them. This page is the plain-English version; the Refund Policy and Terms are the formal ones.
Delivery
Orders are delivered on WhatsApp within minutes, at any hour. Most plans are sent automatically, so a 3am order arrives at 3am.
Delivery and support are two different things and we keep them separate on purpose. Human support runs 10:00 AM to 10:00 PM IST, every day. A question asked outside those hours is answered when support opens. So your plan arrives at 3am if you order at 3am, but if you have a question at 3am, the answer comes after 10:00.
Delivery goes to the WhatsApp number you enter at checkout. Enter it correctly — a wrong number is the most common cause of a delayed order.
Replacement warranty
Every plan carries a free replacement warranty for its full term. If access stops working before the term ends, it is replaced free — unless the password or login details were changed at your end.
| Situation | Covered? | What happens |
|---|---|---|
| Access stops working mid-term, no action by you | Yes | Free replacement for the remaining term |
| Licence key fails to activate | Yes | Free replacement key |
| Plan never arrived | Yes | Delivered, or full refund if we cannot deliver |
| You changed the account password or login details | No | Warranty void — this locks other users out and cannot be undone by us |
| You shared the login further with others | No | Not covered |
| Your own device, app or internet is the problem | No | Support will help diagnose, but the plan is working |
| Term simply ended | N/A | Nothing auto-renews. No card or payment method is stored. When the term ends the plan simply stops, and you choose whether to buy again. |
To claim: message support on WhatsApp with your order number and a description or screenshot of the problem. Replacements are normally issued the same day within support hours.
Refunds
If a plan is never delivered, you get your money back. Once login details have been sent, the order cannot be returned.
The reason a delivered plan cannot be returned is straightforward: once login details have been sent, they cannot be un-sent, and the access has already been handed over. This is standard for digital goods. It is also exactly why the replacement warranty exists — the protection you get is a working plan for the full term, rather than a money-back window.
Refunds are returned to the UPI account the payment came from. Complaints are acknowledged within 48 hours, in line with the Consumer Protection (E-Commerce) Rules, 2020.
Payment and renewal
Payment is by UPI in Indian rupees. There is no international card, no foreign transaction fee and no currency conversion. Nothing auto-renews. No card or payment method is stored. When the term ends the plan simply stops, and you choose whether to buy again.
Access types, and why it changes what you are buying
| Type | What it means | Can you change the password? |
|---|---|---|
| On your email | Upgrade applied to an account you own | Yes — it is your account |
| On your number | Activated against your own mobile number | Yes |
| Private | An account used only by you | Yes, unless the product page says otherwise |
| Shared | Your own profile on an account others also use | No. Changing it voids the warranty |
| Licence key | One-time key, no expiry, no renewal | Not applicable |
Questions people actually ask
How long does delivery actually take?
Orders are delivered on WhatsApp within minutes, at any hour. Most plans are sent automatically, so a 3am order arrives at 3am.
Is support really not 24×7?
Correct, and we changed the site to stop saying it was. Humans answer between 10:00 and 22:00 IST. Delivery itself is automated and runs around the clock.
What voids the warranty?
Changing the account password or login details, or sharing the login further. Both break access for other users on shared plans and cannot be reversed by us.
Can I get a refund after delivery?
If a plan is never delivered, you get your money back. Once login details have been sent, the order cannot be returned.
Does anything auto-renew?
Nothing auto-renews. No card or payment method is stored. When the term ends the plan simply stops, and you choose whether to buy again.
What if I entered the wrong WhatsApp number?
Message support with your order number as soon as you notice. Before delivery this is easy to fix; after delivery to a wrong number it is not always recoverable, so check it at checkout.
Where to go next
Ready when you are
Questions before you pay? WhatsApp +91 63974 70509 or email contact@subshub.in. Human support runs 10:00 AM to 10:00 PM IST, every day. A question asked outside those hours is answered when support opens.
Independence and trademarks. SubsHub is an independent reseller. We are not affiliated with, endorsed by, or an official partner of Netflix, Amazon, Apple, Spotify, Google, Microsoft, OpenAI, Perplexity, SonyLIV, JioHotstar, Zee5, Canva, Grammarly, Coursera, LinkedIn or any other brand named on this page. All product names, logos and trademarks are the property of their respective owners and are used only to describe what a plan gives access to. Prices and plan details on this page are generated live from the SubsHub store, so they cannot go stale.