Contact Us
WhatsApp is by far the fastest way to reach us — it is the same thread your order and any replacement runs through.
+91 63974 70509
Orders, delivery, replacements, renewals and pre-sales questions. Support hours are 10:00 to 22:00 IST, all days. Within those hours most messages get a reply in minutes.
contact@subshub.in
Best for anything that needs a written record — billing queries, formal complaints, or business and partnership enquiries. We aim to reply within 24 hours.
Before you message
If your access has stopped working, send us the plan name and the number or email you ordered from. That is everything we need to issue a replacement, and it saves a round of back-and-forth.
If you are deciding between two plans, or unsure whether one is shared or private, just ask. We would rather spend two minutes before the sale than sort out a mismatch afterwards.
Delivery hours and support hours are different
Delivery runs at any hour. It is automated for most plans, so an order placed at three in the morning is delivered at three in the morning, not held until the next day.
Human support runs 10:00 to 22:00 IST, all days, including weekends and public holidays. A question asked outside those hours is answered when support opens. We would rather state this plainly than claim a 24-hour helpdesk we do not staff.
Complaints
Email contact@subshub.in with “Grievance” in the subject line. Complaints are acknowledged within 48 hours and resolved within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.
Business details
SubsHub is an independent online retailer of digital subscriptions, operating in India and selling to customers across the country. Payments are processed by UPI. SubsHub is not affiliated with, endorsed by, or an agent of any platform it resells.